J&B Rewards FAQs

Simply create an account by visiting https://www.jbtools.com/rewards/ and clicking the “join now” button. Enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

You also earn points for following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! You can view the full list of perks on our rewards page.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page https://www.jbtools.com/rewards/.

Unfortunatly, at this time JB Tools does have the ability to merge your accounts.

Our rewards program is designed to provide our valued customers like you with a safe and rewarding shopping experience. We have strict standards in place to ensure fair usage and to maintain the integrity of the program. It has been observed that there may be instances of what appears to be abuse of the rewards points system associated with your account.

JB Tools takes such matters seriously. Points are intended to be earned and redeemed for genuine purchases, contributing to a positive shopping experience for all our customers. Any attempt to exploit or manipulate the rewards points system is strictly against our policies.

Please be advised that JB Tools reserves the right to take appropriate action, including but not limited to the suspension or banning of accounts found to be in violation of our rewards program policies. We understand that misunderstandings can occur, and we encourage you to reach out to us if you have any concerns or questions regarding your account activity. If you believe we have banned your account in error or if you have any questions, please contact our customer support team by emailing support@jbtools.com.

Unfortunately, JB Tools does not presently extend the rewards program to countries beyond the United States of America.

We’ve given you more flexibility than ever to earn rewards points with JB Tools. Earn one point per every dollar spent on JB Tools purchases as well as points bonuses for creating your account, leaving a reward, following us on social media and even as a birthday present from us to you!

Nope! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the https://www.jbtools.com/rewards/ to get started.

Simply visit the https://www.jbtools.com/rewards/ to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Yes. Your points to expire after one year of inactivity.

An active user is a user who is opted-in to your loyalty program and performed one or more of the following actions within the selected time frame:

-Making a purchase
-Receiving a perk/reward - This includes all perks except for earning points via the Birthday campaign. For example, if a customer is inactive and only received points as part of the Birthday campaign, they will be considered inactive.
-Referral completion
-Referral share
-Redeeming points/coupons
-Creating an account with your store


Customers who exceed the selected time frame without completing one of the above-mentioned actions will lose their accrued point balance.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use £9.99 coupon towards a £97.99 purchase that you decide to return, the £87.99 balance will be refunded on your credit card and the £9.99 reward credit will be deposited back into your rewards account.

Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You MUST be logged in when making purchases to earn points. If you have done this in error, contact us by emailing support@jbtools.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can email support@jbtools.com and they will look into the issue for you.

"Thank you so much for sharing us with your friends! We really appreciate it.

Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

Points will be added to your account as soon as your friend completes their first purchase on our website.

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals."